Council & VA: 2017

We are volunteer veterans advocating for the best VA care we have earned and we are NOT a part of the VA.  


Please help us achieve President Lincoln's vision “To care for him who shall have borne the battle and for his widow, and his orphan,”   March 4, 1865.

Mountain Home VA Medical Center Leadership attending a Council meeting on August 10, 2017.

Left to right:  Dr. Andrew Sexton, KOPC Chief Medical Officer, Dr. Elizabeth Bishop, Associate Chief of Staff (ACOS) Primary Care Case Manager(PCCM), Mr. Dean Borsis, VAMC Facility Director.  Randy Scott, to the right of Mr. Borsis, is a council member and Vice President of Vet to Vet Tennessee.

Fiscal Year 2017

The Knoxville Regional Mental Health Council, Vet to Vet Tennessee and veterans in the Mountain Home Healthcare system catchment area we encouraged and grateful the new VA leadership in our area has made significant improvement with the medical and mental health services in the year 2017. The Council members, V2VT officers and all of our veterans court and veteran friendly congregation are encouraged with the support we have received in fiscal year 2017.

To review our 2017 achievement and 2018 concerns and goals please click here to review the Council's 2017 Annual Report. 

If you have any comments please feel free to call us at 865-336-2624, email us or leave us a message below. After action reports help us improve our quality of care.

June 8, 2017 Knoxville, Tennessee

The Mountain Home VAMC and all of their clinic now have a primary care patient information booklet available to all veterans.  The booklets are being distributed during the orientation for new veterans, however, very few current veterans were aware of the booklet until Freddie Owens discovered the booklet from his  Patient Aligned Care Team (PACT) clerk.  A PACT team is a team-based model of care led by a primary care provider (PCP) who enables continuous and coordinated care throughout a patient's health care needs or appropriately coordinating care with other qualified professional, led by a PCP, works collaboratively with the patient to plan their overall health care.

The booklet is filled with valuable information including contact numbers.  We recommend to all veterans that they obtain this booklet.  The booklets are available at Mountain Home VAMC, Knoxville Outpatient Clinic, and Bristol/Campbell Co (LaFollette)/ Morristown/Norton/Rogersville/Sevierville Community Based Outpatient Clinics.

The booklet contains information about clinic appointments, Co-managed care,transportation, hospital services, non-VA emergency room visits and hospitalizations, patient rights and responsibilities, My HealteVet, Pharmacy, health information programs, pain management, suicide prevention, social work services, domiciliary, women's clinic, eye clinic services, instructions for lab work, contact information and locations.

The VA has the booklets available NOW!  So please go to the VA and retrieve yours! 

Thanks to the support of KOPC's Chief Medical Officer Dr. Andrew Sexton, the orientation workbook will be posted on the MHVAHCS website in the near future.  We'll let you know when the post is available.

Mountain Home Tennessee VA Medical Center New Director

January 9, 2017 Mountain Home, Tennessee.

Director Dean Borsos begins his new career at Mountain Home VAMC.   Click here to learn more about Director Borsis.

VA Veterans Integrated Service Network (VISN) 9 leaders recognize Vet to Vet Tennessee's Veterans Court Progam

June 14, 2016 Monroe County Veterans Court, Madisonville, Tennessee.

Letter read in court "On behalf of Mr. John Patrick, Network Director for the Mid South Health Care Network (VISN 9) and the entire VISN staff, we ask that you personally extend our congratulations to George “Frank” Willis, USMC and Michael Lunnemann, US Army on their successful completion of the Monroe County Veterans’ Court Program". Read more

June 28, 2016 Loudon County Veterans Court, Loudon, Tennessee.

Letter read in court by Mountain Home VAMC Acting Facility Director Mr. Dan Snyder "On behalf of Mr. John Patrick, Network Director for the Mid South Health Care Network (VISN 9) and the entire VISN staff, we ask that you personally extend our congratulations to USMC Michael McGrail and USMC James Wood on their successful completion of the Loudon County Veterans’ Court Program"  Read more

Within our VISN 9 there are eight (8) VA Medical Centers, nine (9) Outpatient Clinics and 40 Community Based Outpatient clinics. For all intents and purposes each medical center is a stand-alone program and is in charge of the clinics in its regions. This means that unless the leadership is made aware of changes, it may take a while for the information to filter out to them so that they can integrate and implement them. 

June 7, 2016 Report No. 14-04435-265.  Mental Health Service Concerns at the Knoxville VA Outpatient Clinic James H. Quillen VA Medical Center Mountain Home, Tennessee. As a result of the 2-year long investigation, the Department of Veterans Affairs Office of Inspector General (VAOIG) substantiated three (3) major mental health deficiencies at the Knoxville Outpatient Clinic.

The VAOIG recommended that the Facility Director improve processes for communicating with community-based consumer-run groups that provide mental health services to veterans enrolled at the Knoxville VA Outpatient Clinic.The VISN 9 Network Director John Patrick and the acting Mountain Home VAMC Facility Director Dan Snyder concurred with the finding and recommendations in the report.  Mr. Synder’s January 4, 2016 memorandum stated “I concur with the findings and recommendations of this Office of Inspector General report. We had already been actively working to improve or enhance these areas and welcome the “fresh eyes” perspective provided by this report.”

This forged the development of a true partnership between the VA and the Council. Click here to view the full VAOIG report.  The Council prepared a written response to the report on July 14, 2016 and submitted it the VA Secretary Robert McDonald et al.  Click here to view the Council’s response and click here to view the letter to the Secretary.

Please provide us your feedback, recommendations or response after you have read the report by calling us at 865-336-2624 or leave us a message below.

What are the lessons we learned?

1. It is never too late to communicate, but we must all speak the same language.

2. Compromise on what you want, stand fast on what you need, and educate yourself.

4. Even a slow moving freight train can be turned when all the players are working together.

3. Trust, but verify and give people the benefit of the doubt.

5. Pretty much everybody wants to help, but sometimes than can't.

6. Recovery works, Recovery is more powerful than personalities, and hope is more powerful than all.

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