VEText system transforming VA’s medical scheduling process

July 17, 2018, 09:40:00 AM

Text messaging improves access, reducing thousands of missed appointments

WASHINGTON — The U.S. Department of Veterans Affairs (VA) recently launched VEText, a text messaging appointment-reminder system, which to date has helped VA reduce no-show medical visits by more than 100,000.

VA introduced VEText in March and 138 VA facilities are currently using the automated interactive text-message system, which reminds Veterans of upcoming health-care appointments, allowing them easily to confirm or cancel the event.  Click here to Read More

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